If you’ve landed here with us, you have probably come to realize that buying a custom diamond engagement ring or a piece of forever fine jewelry is a big deal. However, just because this experience signifies the start of an exciting new beginning doesn’t mean it has to be an overwhelming one. Basically, what we are trying to reiterate is that we are here for you.
Come as you are, lean into us and ask all the questions. There isn’t a stupid one, we promise. If you can’t find what you’re looking for here, reach out to our team for support.
All of our engagement rings are custom and made to order. Our process includes educating you on lab and/or natural diamonds, from the 4 C’s to proper certification. Our team then guides you through the diamond selection process, helping to find the perfect diamond or gemstone for your needs and budget.
From there we design together, making sure every detail is exactly your vision. Our team will provide 3D renderings of the ring so you can see it from every angle and make any necessary adjustments. Once the rendering and design is approved we go into production with your one of a kind engagement ring. From diamond selection to the finished ring is typically a 4 week process.
We recommend completing your diamond selection at least 4 weeks prior to your proposal date. Our master jewelers typically take between 3-4 weeks for completion once an engagement ring enters production. If you have a tighter deadline, please let your design expert know, we typically can make magic happen!
Yes, we offer both lab-grown and natural diamonds. We have Colorado’s largest selection of in house lab-grown diamonds and work with a variety of diamond dealers from around the globe to curate diamond selections, both lab and natural, that fit your every need.
We will do our best to accommodate any rush orders. Typically we can expedite our engagement ring process to fit your timeline, but we do recommend booking your appointment as soon as possible to start the process for potential rush orders. We never promise a deadline that we can’t make!
Yes, we will work with you on setting or resetting any diamond you already have, even if not purchased with us here at The Diamond Reserve. We highly recommend using one jeweler for your diamond and engagement ring! Often we hear clients think they can get a better deal on a diamond online – this is false! We are competitive to online dealer pricing, but you receive white glove customer service from start to finish, and you support a female owned and operated local business.
Even if you don’t purchase with The Diamond Reserve as a Denver local, we recommend working locally – it is convenient you have your jeweler close to where you live and why not choose a jeweler within your local community!
Here at The Diamond Reserve, we love heirloom redesigns! We have a process similar to our custom engagement ring procedure for heirloom redesigns. Our team will help you through the design phase, measuring your heirloom diamond and basing everything off its ratios to create a seamless and stunning new piece with your original diamond or gemstone. We will provide a 3D rendering of your heirloom redesign and once approved we head into production, bringing your diamond and new design to life.
Our mission is to have you feeling educated and confident in selecting a diamond and working with our team to design a one of a kind ring. All of our engagement rings are custom made to order, meaning we don’t have rings for you to try on like some retail stores. However, we do have your every need in mind. We educate you on all things diamond quality and more, then work with you on the exact design and setting that your partner will love, and we execute from there.
The Diamond Reserve is committed to creating an engagement ring process that is just as exciting and endearing as this special moment in your relationship and journey together. We create a custom experience for each of our unique clients, in a one-on-one setting so you can enjoy the forever jewelry process in privacy and peace.
We work our hardest to keep our overhead low, this allows us to pass the savings onto our clients, offering the best pricing on diamonds both lab and natural in Denver!
We see clients on an appointment only basis in order to curate a diamond buying experience that is unique to everyone. We believe that buying an engagement ring is a personal process that deserves individual attention. Our appointment only approach gives you the opportunity to build trust with us as your jeweler, while still ensuring your privacy and instilling the surprise element that engagement ring shopping deserves.
We believe that buying a diamond should be a fun experience. Our team curates diamond selections to fit your every need, from quality to budget. By working with a variety of diamond dealers from around the world and buying our diamonds in bulk, we are able to transfer over the best prices and savings to our clients directly.
Working remotely with The Diamond Reserve is easy. We can do a virtual consultation or work from afar on any custom engagement ring or fine jewelry need you have. Our expert team can guide you through the process remotely. Book your virtual consultation here.
We recommend contacting our team via email for the most efficient communication. To get in touch with the staff:
For any indirect inquiries please email firstname.lastname@example.org.
The Diamond Reserve stands behind the quality and integrity of our pieces. We offer a lifetime warranty on all engagement rings and wedding bands. This warranty includes any issues that may arise from manufacturing defects, including loose diamonds, loose prongs or missing pave stones. Our lifetime warranty does not include issues that arise from normal wear and tear, including but not limited to scratches, dents, cracked stones or misshapen bands. Stolen or lost pieces are also not covered by this warranty.
If you would like to inquire about a repair, please contact email@example.com.
We stand behind the integrity of our jewelry. The Diamond Reserve offers a complimentary 60-day limited warranty on all fine jewelry purchases. Coverage under this warranty includes any quality issues that may come up due to manufacturing defects such as missing pavé stones, loose diamonds/prongs, and broken clasps. This warranty does not cover issues due to normal wear and tear, including but not limited to: missing pavé stones, cracked or chipped stones, scratches or dents, misshapen bands, or stretched/bent chains. This warranty does not extend to resizes, or lost or stolen pieces.
At The Diamond Reserve, we stand behind the integrity of our jewelry. We offer a complimentary lifetime warranty on all bridal jewelry. Coverage under this warranty includes any quality issues that may come up due to manufacturing defects such as missing pavé stones or loose diamonds/prongs. This warranty does not cover issues due to normal wear and tear, including but not limited to: missing pavé stones, cracked or chipped stones, scratches or dents, or misshapen bands. This warranty does not extend to resizes, or lost or stolen pieces.
We stand behind the quality of our pieces, but by nature jewelry is delicate. We offer complimentary repairs on items purchased through The Diamond Reserve within the first 120 days of receipt. Repairs needed after 120 days, or repairs on pieces occurring from regular wear and tear, will incur repair fees at the expense of the customer. We cannot accept the responsibility of items repaired by another jeweler, our lifetime warranty is considered void if another jeweler has worked on a Diamond Reserve piece.
If you would like to inquire about a repair, please contact firstname.lastname@example.org.
Yes, we do men’s wedding bands and offer a complimentary custom engraving on the inside of the band in your partner’s handwriting. All mens bands can be fully customized.
Shopping for wedding bands can be a romantic and endearing experience for you and your partner to do together. We recommend finalizing your wedding band selection between 2-4 months prior to your wedding date. Wedding bands can take up to 3 months to produce and are all made to order. Our team will work with you to create the perfect wedding band to asset your engagement ring. We have a variety of samples available to try on and can customize your selection to fit your every need.
We highly recommend insuring your jewelry. You can add jewelry to your homeowners insurance or Jeweler’s Mutual offers standalone jewelry policies. You will need to have your appraisal to qualify for jewelry insurance, which we can provide for you.
The Diamond Reserve offers appraisals on all jewelry, both pieces we have designed and those from other jewelers. We offer a complimentary appraisal on engagement jewelry purchased from The Diamond Reserve. For jewelry purchased outside of The Diamond Reserve appraisals start at $120.
We do accept walk-ins when our schedule allows. We work primarily on an appointment only basis, but if our schedule allows for a walk-in appointment, we will happily accommodate. We recommend booking your one on one appointment here to ensure we are able to provide you with the time and attention you deserve.
With locations in Cherry Creek and Downtown Denver, we are open Monday through Saturday. Monday through Friday we accept appointments between 10:30am-7pm. On Saturdays we accept appointments between 10:30am-4pm. The Diamond Reserve is closed on Sundays.
You don’t need an expensive jewelry cleaning solution to revamp your sparkle; all you need is gentle Dawn dish soap and a soft-bristle toothbrush. We recommend cleaning your ring once a week by soaking your diamond jewelry in a mixture of hot water and gentle Dawn dish soap, leaving it overnight for best results. Remove your jewelry from the soapy water and give it a gentle scrub with a soft-bristle toothbrush. Follow the soak and scrub with a rinse of cold water and pat dry with a paper towel and see your sparkle restored!
The Diamond Reserve offers exchanges or store credit within 7 days of delivery of purchase for items ordered through thediamondreserve.com that meet our specified requirements. We do not offer refunds. All bridal, customized and personalized pieces, or products otherwise marked, are considered FINAL SALE ITEMS.
Once a diamond is selected, we require a 50% deposit on the stone within 24-48 hours. This secures your diamond and we then move into the rederning and production phases. Payment is accepted in the form of credit card, debit card, wire transfer, check or ACH. The remaining balance must be paid in full prior to pickup or shipment. We do not offer financing at this time.
The Diamond Reserve only works with diamond suppliers who are compliant with the Kimberly Process in providing conflict-free diamonds. Our select group of diamond dealers and their supply come from specific mine or lab operators that follow internationally recognized labor, trade and environmental protocols.
When it comes to sourcing diamonds and beyond, we are big advocates for utilizing local resources. All our engagement rings are handmade by our master benchman and his team right here in Colorado! We work with local photographers, writers, and artists to source and create all of our content. We believe in local and sustainable sourcing.
Aside from our custom engagement rings, we can help you create custom wedding sets, earrings, bracelets, pendants and more. Anything you are envisioning, we can help you create it.
We do not offer refunds of deposits made on diamonds or on any custom jewelry. That being said, here at The Diamond Reserve, we want you to be completely satisfied with your jewelry purchase. We can offer exchanges or store credit on fashion jewelry items within 7 days of purchase, but some limitations apply. All eligible returns must be approved by your diamond design expert. All custom products, including engraved, embossed, custom-made-to-order, and personalized products are FINAL SALE and not eligible for exchange or return for store credit. Please see our Returns and Exchanges page for more detail or contact The Diamond Reserve team with specific questions.
Many, but not all of our rings can be resized. The cost for ring resizing varies depending on style and generally starts at $100. Ring resizing and shipping costs will be at the expense of the customer. Resize costs apply to all items including bridal jewelry.
All fine jewelry is delicate by nature. Fine Jewelry-we are happy to repair an item purchased on thediamondreserve.com at no extra charge within the first 60 days of receipt of purchase. Any items in need of repairs after the first 60 days of receipt, or found to be the result of damage or neglect, will incur repair and shipping fees at the expense of the customer. Cost of repairs vary depending on the style and individual item and generally start at $50 +shipping. We will be transparent about repairs, telling you whether a repair is possible or if a remake or repurpose is your best option. Bridal Jewelry-All fine jewelry is delicate by nature. We offer complimentary repairs on items purchased through The Diamond Reserve within the first 120 days of receipt. Repairs needed after 120 days, or repairs on pieces occurring from regular wear and tear, will incur repair fees at the expense of the customer. We cannot accept responsibility for items repaired by anyone outside of The Diamond Reserve.
We will be transparent about repairs, telling you whether a repair is possible or if a remake or repurpose is your best option.
Yes, we do offer a military discount to proudly support our troops! Contact your diamond and design expert for more information.
Not knowing your significant other’s ring size is very common. Here at The Diamond Reserve, we have a few tricks up our sleeve for finding their ring size without letting anything slip. If you aren’t sure of your partner’s ring size, we can help you get it as close to actuality as possible.
As Denver’s premier custom fine jeweler, our diamond inventory is ever changing. We continuously scour the market for the best prices on both lab and natural diamonds so we can convey our savings to our clients. We only talk specific diamond prices once we have an idea of your budget and exact needs to be sure we are catering your lineup to fit your every need.
We can help you create any ring design you have seen and fallen in love with, whether it’s on our Instagram or another page. Snap a screenshot and bring your inspo to your appointment!
Not only do we offer fully custom engagement rings and wedding bands, we can help you create any custom jewelry piece you are envisioning. If you’re interested in custom jewelry, or you would like to put your unique take on one of The Diamond Reserve’s signature settings, contact one of our diamond and design experts to get started.